Dear Sales Manager you're doing it wrong…
Dear Sales Manager -
You are doing it all wrong, but it’s not your fault. You have been lied to. For years the world has told you to monitor key metrics about your sales team such as size of pipeline, last activity, age of deal, number of activities per agent per day, etc. T
Call monitoring: tool or weapon?
Many organizations have the ability to listen in on or hear call recordings of their sales and customer service representatives. This can scare some reps. They view call records as a weapon that will be used against them, instead of a business tool that will help empower them. So how do business lea
21 Words of Wisdom
The following quote by Henry David Thoreau came across my desk this week:
"The greatest compliment that was ever paid me was when one asked me what I thought and attended to my answer."
There’s a lot of wisdom in these 21 words.
Asking our customers and potential custome