TRUSTED BY THOUSANDS OF COMPANIES
The contact center of the future
A cloud-based contact center solution that enables customer service teams to improve customer interactions, increase agent efficiency and deliver an omni-channel customer experience
Give your customers priority
Getting help as a customer should be easy and fast. Give your customers priority by allowing them to communicate through phone, text, email, chat or an existing support portal.
Intelligently route inbound phone calls to customer service agents based on skill level, location of the caller and an advanced IVR
Before a call is answered, all customer information is displayed in front of the customer service agent, without clicking a mouse
Increase customer satisfaction with higher call answer rates, decreased hold times, and omni-channel communication capabilities
Utilize historical data to improve agent efficiency, reduce errors and ensure that quality standards are met with your customer service team
Real-time insights into customer conversations
Help your agents improve customer experiences by monitoring results and taking action immediately
Advanced features delivered in the cloud
More companies than ever are moving important business functions to the cloud in order to save money and increase accessibility for employees and customers
Skills Based Routing
Capitalize on your team’s knowledge and strengths by ensuring that each incoming caller is directed to the most qualified agent.
Eliminate the need for hardware by utilizing a web browser based software phone to make calls, video chat, text message and more.
User Status Monitoring
Easily monitor your dashboard to see if other team members are available, on a call, or not currently logged into a calling queue.