Contact center software of the future. Available today.

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The contact center of the future

A cloud-based contact center solution that enables customer service teams to improve customer interactions, increase agent efficiency and deliver an omni-channel customer experience

Give your customers priority

Getting help as a customer should be easy and fast. Give your customers priority by allowing them to communicate through phone, text, email, chat or an existing support portal.

Respond

Intelligently route inbound phone calls to customer service agents based on skill level, location of the caller and an advanced IVR

Engage

Before a call is answered, all customer information is displayed in front of the customer service agent, without clicking a mouse

Delight

Increase customer satisfaction with higher call answer rates, decreased hold times, and omni-channel communication capabilities

Report

Utilize historical data to improve agent efficiency, reduce errors and ensure that quality standards are met with your customer service team

Real-time insights into customer conversations

Help your agents improve customer experiences by monitoring results and taking action immediately

Advanced features delivered in the cloud

More companies than ever are moving important business functions to the cloud in order to save money and increase accessibility for employees and customers

Skills Based Routing

Capitalize on your team’s knowledge and strengths by ensuring that each incoming caller is directed to the most qualified agent.

Softphone

Eliminate the need for hardware by utilizing a web browser based software phone to make calls, video chat, text message and more.

User Status Monitoring

Easily monitor your dashboard to see if other team members are available, on a call, or not currently logged into a calling queue.